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RETURN POLICY:
Starting from July 1st, 2000, JPMC, Inc. will accept all return merchandise request via fax or email (to your sales rep). A copy of the original invoice must be presented when sending via fax.
JPMC, Inc. will issue an RMA number within 2 business days upon receiving customer’s fax or email of the requested document(s). To assure a prompt RMA service, customer at no time may return any merchandise prior to receiving an RMA number.
Once an RMA number has been issued, no add-on or take-off will be allowed. Additional items must be processed separately, and a new RMA number will be issued.
For any DOA (Dead on Arrival) merchandise, customer must request for an RMA number within 7 days after receiving the merchandise.
Online Products Return Policies
Returns will not be accepted without any valid Return Merchandise Authorization (RMA) number (please refer to RMA Number to learn more).
7 days from the date the merchandise is received, exchange and refund are available for most products.
Exchange and return are still acceptable, but there will be a 15% restocking fee after 7 days, within 30 days of receipt.
After 30 days, within the warranty period, replacement is the only available option.
All return must be in 100% complete, in re-saleable condition, and must include all the original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer. If any component of the returned product is missing, we will reject the entire return, or may choose to impose additional charges against the customer for replacement of the missing component.
RMA Number
A return is not acceptable without any valid Return Merchandise Authorization (RMA) number. Call us at (626) 839-5633, or email to rma@jpmccom.com to obtain an RMA Number. RMA numbers will expire after 14 days. Any return we receive without an RMA number will be documented and returned to you.
RMA Replacement
JPMC will pay the replacement shipping back to customers via insured ground service. However, if the product sent back from customer is functioning under normal conditions with no defects found, the customer will be charged for the shipping fee should the customer wish to keep the item. If the customer does not wish to have the non-defective returned product shipped back, the 15% restocking fee will be charged.
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